Valid Email Address on Record Required to Access TMHP Applications Through TMHP IAMOnline Platform and educational video information
Date: July 22, 2026
Attention: Providers
Transition date of the My Account portal to TMHP IAMOnline: August 3, 2026
Call to action: Texas Children’s Health Plan (TCHP) would like to inform providers of the following important dates regarding their access to Texas Medicaid & Healthcare Partnership (TMHP) IAMONLINE.
- Providers must verify by July 30, 2026, that their My Account profile is active and their email address is valid. This will ensure that they can receive the TMHP IAMOnline activation email so that they can access TMHP IAMOnline.
- IMPORTANT: July 30, 2026, will be the last day for providers to update their email address in My Account before it transitions to TMHP IAMOnline.
- If providers have an old or invalid email address on record, they must update the address immediately to avoid any interruption in access.
- On August 3, 2026, the (TMHP) will transition the My Account portal application to TMHP IAMOnline. Providers must be able to access TMHP IAMOnline to use My Account.
How this impacts providers: Updating Email Addresses After the Deadline
Providers that cannot log in to TMHP IAMOnline after July 30, 2026, due to an outdated email address, must complete the TMHP Portal Change Request Form to activate their TMHP IAMOnline account and access TMHP applications. Completing the manual email update form may be time-consuming and cause delays for providers.
For more information about the My Account transition to TMHP IAMOnline, refer to the article titled “New Login Process for All Texas Medicaid Providers Through TMHP IAMOnline and Provider MFA Registration for Transition Release 3” that was posted on June 12, 2026.
Provider Resources: TMHP has added a new educational video titled “IAMOnline” to the TMHP YouTube channel and in the TMHP Learning Management System (LMS).
The “IAMOnline” video helps users activate and manage their TMHP IAMOnline accounts. This video covers the following topics:
- Activating a TMHP IAMOnline account
- Following the instructions in the activation email
- Setting up multifactor authentication (MFA) using Okta Verify and Google Authenticator
- Understanding the 90-day inactivity policy
- Preventing account and application deactivation
Additional resource:
Next step for Providers: Providers should share this communication with their staff.
If you have any questions, please email Provider Relations at providerrelations@texaschildrens.org.
For access to all provider alerts www.texaschildrenshealthplan.org/provideralerts.