Texas Children's Health Plan will be closed on Monday, September 1st, in observance of Labor Day. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Tuesday, September 2nd. Wishing you a safe and happy Labor Day!
Texas Children's Health Plan estará cerrado el lunes 1 de septiembre por el Día del Trabajo. Durante nuestra ausencia, puedes comunicarse con nuestra línea telefónica de ayuda fuera del horario habitual al 1-800-686-3831. Reanudaremos nuestro horario regular el martes 2 de septiembre. ¡Te deseamos un feliz y seguro Día del Trabajo!
New Rewards Coming Soon!¡Se vienen nuevas recompensas!
Our Healthy Rewards Program is getting an update in September! For a sneak peek of all the changes - including new rewards and ways to redeem them - please click here.
¡Nuestro Programa Healthy Rewards tendrá su actualización en septiembre! Para ver un adelanto de todos los cambios, incluyendo nuevas recompensas y formas de canjearlas, haz clic aquí.
Attention: All Texas Children’s Health Plan ProvidersSubject: UPDATE to Changes for Physical, Occupational, and Speech Therapy BenefitsPrior Authorization Changes Update
Changes to TCHP Prior Authorizations for PT, OT, and ST services:
For therapy authorizations with approved dates of service spanning the 9/1 transition date,
TCHP created a revised authorization in our system that reflects the new billing structure
using the same authorization number.
For all therapy requests that were submitted prior to 9/1, the revised authorization will start
on 9/1 and cover through the end of the authorized period. Providers will not need to
change their authorization reference number for claims submission.
Providers should bill according to correct billing structure for the date of service.
There is no further action required from providers.
TCHP will continue to prefer the Texas Standard Prior Authorization form available on our
website for Therapy requests.
