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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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Initial specialty therapy evaluations no longer require an authorization but do require current Texas Health Steps checkup or attestation

Date: September 19, 2019 Attention: All Providers Subject:  Amended:  Initial and Ongoing Specialty Therapy Treatment- Current Texas Health Steps Checkup or Attestation required Effective Date: September 19, 2019 Call to action: Initial specialty therapy (occupational, physical, speech therapy) evaluations do not require prior authorization effective September 1, 2019. However, a current Texas Health Steps checkup performed in the last 12 months or a current well checkup attestation is required for ongoing specialty therapy lasting for greater than 60 days. How this impacts providers: In an effort to ensure our in-network providers can provide specialty therapy evaluations within 21 days of submission of a signed referral, Texas Children’s Health Plan (TCHP) will no longer require prior authorization for in-network specialty therapy evaluations billed within the guidance of the current Texas Medicaid Provider Procedure Manual (TMPPM). Effective 9/18/19 Providers will need to have a copy of a Texas Health Steps Checkup performed in the last 12 months or a well checkup attestation. Next steps for providers: The provider will be responsible for maintaining the following documentation in the member record, which must be made available when requested:
  • A signed and dated prescribing provider’s order for the evaluation
  • Clinical documentation that identifies and supports the medical need for the therapy evaluation
All therapy treatment will continue to require prior authorization and must meet criteria in the TCHP Guidelines for Speech Therapy, Occupational Therapy, and Physical Therapy.  Guidelines are available in our provider portal and upon request. Providers should submit a copy of current Texas’s Health Steps checkup or attestation of current Texas Health Steps check up with all initial and ongoing therapy requests. Acute physical, occupational and speech therapy treatment (60 days or less) requests will not require current well checkup or attestation.
  • Until 12/31/19 therapy treatment requests received without current Texas’s Health Steps checkup or attestation will be approved for a maximum of 90 days if all other therapy criteria are met.
  • Continued therapy treatment will require current Texas’s Health Steps checkup or attestation.
  • As of 1/1/20 initial and ongoing therapy treatment authorization will require current Texas’s Health Steps checkup or attestation for approval.
Initial speech therapy treatment will continue to require submission of the results of objective hearing screening for approval.  For children with chronic underlying medical condition associated with developmental delay (e.g. Autism, Autism Spectrum Disorder, Pervasive Developmental Disorder, Down Syndrome, Cerebral Palsy, etc.). The request for a hearing screen may be waived if the initial evaluation request is due to a change in provider, a referral after service interruption or if there is a medical barrier to obtaining a hearing screen. Texas Children’s Health Plan Guidelines for Speech Therapy, Occupational Therapy, and Physical Therapy are available in our provider portal and upon request. Providers should continue to bill for therapy services in accordance with guidance in the current TMPPM Physical Therapy, Occupational Therapy, and Speech Therapy Services Handbook Section 5.5. If you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.orgFor access to all provider alerts, log into:www.thecheckup.org or https://www.texaschildrenshealthplan.org/for-providers