Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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COVID- 19 testing information and resources

Attention: All Providers Effective Date: July 24, 2020 Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event.  TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event. The following Provider guidance is provided as a TCHP educational communication only. As many of our network providers are affiliated with other institutions and organizations who also set policy and procedure, this communication is not intended to replace, overwrite, amend or append another institution’s guidance, policy or procedure. We want to provide COVID-19 resources to our provider network so you can best care for your patients, our valuable members. All of this information is current today and we recommend you verify the resources by regularly checking the websites as location information is subject to change. Testing locations: COVID-19 public/drive-thru testing locations in Texas COVID-19 Testing Harris County/HoustonCOVID-19 Testing Nightlife Pediatric Urgent Care:  Harris County Locations - Garden Oaks, Cy-Fair, Tanglewood, Webster and Humble  MD Medical Group drive-thru locations Dallas and Ft. Worth area, Houston area, Cypress, and Beaumont COVID-19 Testing Legacy Home Health: Beaumont, TXCOVID-19 Testing Location: Paris, TX COVID-19 Testing Location: Wake Village, TXCOVID-19 Testing Location: Longview, TX COVID-19 Testing Location: Marshall, TX  COVID-19 Drive-Thru Testing Location: The Woodlands, TXCOVID-19 Testing Location: Cypress, TXCOVID-19 Testing Location: Galveston CountyCOVID-19 Testing Location: Brazoria CountyCOVID-19 Testing Location: Ft. Bend County COVID-19 test results and information: Contact the telephone number or online lab information provided on your drive-thru testing receipt. For specimen sent to LabCorp or Quest Diagnostics here is how you can obtain your results online: How to Log into LabCorp and Quest Diagnostics Quest antibody testing is available through physicians’ offices and the Quest Patient Service Centers (PSC).  It will require a physician’s order, like any other test. The PSCs are not collecting the Polymerase Chain Reaction (PCR) Testing. Individuals with orders for PCR testing and people with symptoms must not present at the draw sites for testing. QuestdiagnosticsantibodytestingQuestdiagnostics.com COVID-19 Testing: PCR versus Serology Testing Explained Additional resources: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.htmlhttps://www.cdc.gov/coronavirus/2019-nCoV/hcp/index.htmlhttps://www.texaschildrens.org/notices/about_coronavirus COVID-19 Nurse Triage Phone Line 832-822-6843 or 832-82-COVID available anytime 24 hours a day, 7 days a week.   If you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.org.For access to all provider alerts,log into: www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.