New Rewards Coming Soon!¡Se vienen nuevas recompensas!
Our Healthy Rewards Program is getting an update in September! For a sneak peek of all the changes - including new rewards and ways to redeem them - please click here.
¡Nuestro Programa Healthy Rewards tendrá su actualización en septiembre! Para ver un adelanto de todos los cambios, incluyendo nuevas recompensas y formas de canjearlas, haz clic aquí.
Former Provider Portal Health Trio will not be Accessible after December 31, 2022
Date: November 18, 2022 Attention: All ProvidersProviders should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event. TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.Call to action: The purpose of this communication is to inform our network providers that the former provider portal platform, Health Trio, will no longer be accessible after December 31, 2022.How this impacts providers: The following functionalities are still available BUT will be turned off on December 31, 2022:
Submission of claim appeals for claims with DOS PRIOR to 8/1/2022
Review of claims submitted with DOS prior to 8/1/2022
The ability to look up and review check information for checks with claims on it with DOS PRIOR to 8/1/2022
Access to Innovalon
The following functionalities were recently TURNED OFF in the former provider portal:
Users can no longer register for an account as this is our old portal
Users can no longer review authorizations as they are on the NEW provider portal
Users can no longer review any reports as they are not up to date with accurate information
Users can no longer look up member eligibility as the data is not up to date with accurate information in this portal
