SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Subject: Respiratory Syncytial Virus (RSV) Season Ended on March 1
Date: March 14, 2023
Attention: Providers
Effective Date: March 1, 2023
Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event. TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.
Call to action: Effective March 1, 2023, the Texas Health and Human Services (HHSC) closed Respiratory Syncytial (RSV) season’s Synagis prophylaxis therapy in all regions. This is in response to continued decrease in RSV positivity below the threshold for 2 consecutive weeks. The traditional 2022-23 RSV season began on October 17, 2022. This was considered a separate season from the unusual inter-seasonal RSV activities during the summer of 2022. HHSC will continue to monitor RSV activities and notify the public with updates as needed.
How this impacts providers:
Any doses and Prior Authorizations requests from March 1, 2023 and beyond will be denied.
Members may not receive any additional doses through Medicaid once HHSC declares RSV season to be over. If any members were approved for 5 doses in February of 2023 and did not complete the doses by the end of February, the remaining doses may not be approved beyond this date.
Depending on when the member started therapy, they may receive less than the 5 monthly doses allowed before the season ends.
RSV season is dictated by the state and HHSC/VDP. Prescribers and pharmacies were made aware that the duration of approval is limited to the local RSV season and it was dictated in the approval letter.
Any escalations will be subjected to an appeal and approval by the MCO.
Next steps for providers: Providers should continue to follow American Academy of Pediatrics guidelines when prescribing and should share this communication with their staff. Providers may refer to the following link regarding RSV season updates.
