Texas Children's Health Plan will be closed on Monday, September 1st, in observance of Labor Day. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Tuesday, September 2nd. Wishing you a safe and happy Labor Day!
Texas Children's Health Plan estará cerrado el lunes 1 de septiembre por el Día del Trabajo. Durante nuestra ausencia, puedes comunicarse con nuestra línea telefónica de ayuda fuera del horario habitual al 1-800-686-3831. Reanudaremos nuestro horario regular el martes 2 de septiembre. ¡Te deseamos un feliz y seguro Día del Trabajo!
New Rewards Coming Soon!¡Se vienen nuevas recompensas!
Our Healthy Rewards Program is getting an update in September! For a sneak peek of all the changes - including new rewards and ways to redeem them - please click here.
¡Nuestro Programa Healthy Rewards tendrá su actualización en septiembre! Para ver un adelanto de todos los cambios, incluyendo nuevas recompensas y formas de canjearlas, haz clic aquí.
EVV Policy Updates Now Available for the Mobile Method Geo-Perimeter Expansion
Date: March 29, 2024
Attention: STAR Kids Providers/Consumer Directed Services employers and FMSA Providers
Effective Date: April 1, 2024
Call to action: Texas Children’s Health Plan (TCHP) would like to let providers know Texas Health and Human Services Commission (HHSC) has posted the new and revised policies for mobile method effective April 1, 2024, that will be added to the Electronic Visit Verification (EVV) Policy Handbook in an upcoming handbook revision. These new and revised policies are outlined in the Increase in Geo-Perimeter for Mobile Method effective April. 1, 2024 (PDF), located on the EVV webpage.
The policy includes:
Increase of the EVV allowed geo-perimeter range of 250 feet to 1320 feet (1/4 mile).
Full allowable expansion of the geo-perimeter from the state provided EVV system vendor, effective April 1.
Proprietary System Operators (PSOs) to select geo-perimeter range, including effective dates.
PSOs will need to work with their EVV proprietary system vendors to implement the geo-perimeter range that aligns with their business practices and complies with policy guidelines.
Next steps for providers: Providers are encouraged to share this communication with their staff.
