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Transportation Update Actualización de transporte

Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.

Learn more here

For other questions, please call Member Services at the number on the back of your member ID card.

A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).

Obtenga más información AQUI

Si tiene otras preguntas, llame a Servicios para Miembros al número que aparece en la parte posterior de su tarjeta de identificación del miembro.

EVV Alternative Device Phase-Out Schedule for Public Comment – Due by May 15

Date: April 26, 2024

Attention: STAR Kids Providers/Consumer Directed Services employers, and FMSA Providers

Effective Date: May 15, 2024

Call to action: Texas Children’s Health Plan would like to inform program providers, financial management services agencies (FMSAs), and Consumer Direct Services (CDS) employers the Texas Health and Human Services Commission (HHSC) will be phasing out the use of alternative devices as an approved method to clock in and clock out of the Electronic Visit Verification (EVV) system to improve the accuracy of EVV.

The proposed Alternative Device Schedule for Public Comment (PDF) is available on the HHSC EVV webpage.

HHSC is publishing the proposed policy so that all interested parties may provide comment prior to final implementation of the policy. Please email comments on the proposed policy to EVV Operations at EVV@hhs.texas.gov with “Comments on EVV Alternative Device Phase-out Schedule” as the subject of the email. The period for public comments ends at 5:00 p.m. May 15, 2024.

Next step for Providers: Providers are encouraged to share this communication with their staff.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.