SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
New Behavioral Health Discharge Follow-Up Assessment
Date: December 20, 2024
Attention: Behavioral Health Providers
Call to action: We are excited to announce the implementation of a new Behavioral Health Discharge Follow-Up Assessment, designed to improve care coordination and support for our members at a vulnerable time in their health care journey.
The assessment, performed by our dedicated and highly-skilled staff of service coordinators, is used to assess members:
After discharge home from an inpatient behavioral health admission.
After discharge home from an emergency department visit for mental illness.
How this impacts providers: Key Features of the Follow-Up Assessment:
Discharge Plan Review: Evaluates the legally authorized representative (LAR) or adult member’s understanding of discharge instructions, that they are comfortable with the plan of care, and know who to contact if they need support.
Care Management: Assesses comprehension of medication changes and whether the member was able to access prescribed medications.
Timely Follow-Up: Ensures the member has an appointment scheduled with a behavioral health provider within 7 days of discharge.
Barrier Identification: Identifies potential barriers to follow-up care, such as transportation issues, and provides assistance to overcome them.
Risk Level Assessment: Provides the service coordinator an opportunity to evaluates the member's risk level to ensure they are appropriate and stable for outpatient care.
Resource Provision: Offers care coordination services, including scheduling follow-ups and connecting members with community resources.
If this assessment is completed for one of your patients, you will receive the results by one of the following means:
secure email
Fax
Telephonically
Epic In-Basket Message
We recommend reviewing the information and adding it to the patient’s medical record for future clinical decision-making.
This process ensures you are informed about the patient’s post-discharge status and any additional support provided by our team. By working together, we can enhance follow-up care and improve outcomes for your patients, our members.
Next step for Providers: It is highly recommended that providers utilize the information from the follow-up assessment when creating future care plans for their patients. Providers should share this communication with their staff.
