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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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CLIA Updates and Claims Reprocessing for Some Procedure Codes

Date: August 11, 2025

Attention: All Providers

Call to action: Texas Children Health Plan (TCHP) would like to inform providers of some Clinical Laboratory Improvement Amendment (CLIA) updates.

CLIA Updates for Laboratory Procedure Codes

Effective for dates of service on or after January 1, 2020, procedure code 87563 will be subject to CLIA edits. Effective for dates of service on or after January 16, 2025, TMHP will require the QW modifier for the following CLIA procedure codes:

  • 87491, 87563, 87591

TMHP may reprocess claims that are submitted with the updated procedure codes and include dates of service on or after January 16, 2025. The reprocessing of affected claims may result in an additional payment or recoupment, which will be reflected on future Remittance and Status (R&S) Reports.

Effective for dates of service on or after July 1, 2016, CLIA procedure code 87430 will require the QW modifier. The Texas Medicaid & Healthcare Partnership (TMHP) may reprocess claims with procedure code 87430 for dates of service on or after August 1, 2023.

These updates will be included in the August 2025 edition of the Texas Medicaid Provider Procedures Manual (TMPPM) of the following handbooks:

  • Radiology and Laboratory Services Handbook, section 2.2.13, “Microbiology”
  • Healthy Texas Women Program Handbook, section 2.3 “Services, Benefits, Limitations, and Prior Authorization”
  • Children’s Services Handbook, section 4.3.1.6, “Laboratory Test”
  • Children with Special Health Care Needs (CSHCN) Services Program Provider Manual, Laboratory Services, section 25.2.11, “Microbiology”

TMHP will deny claims if the QW modifier is not present on applicable CLIA-waived tests. Refer to the CMS CLIA website for information about CLIA-waived tests, provider certifications, and billing requirements.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org

For access to all provider alerts,log into: www.texaschildrenshealthplan.org/provideralerts.