Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
HHAeXchange Electronic Visit Verification (EVV) Mobile App Update
Date: December 1, 2025
Attention: Program Providers, Financial Management Services Agency (FMSAs) Providers and Consumer Directed Services (CDS) Employers
Call to action: Texas Children’s Health Plan (TCHP) would like to let providers know on November 3, 2025, some HHAeXchange+ users who have automatic updates enabled received the latest version of the HHAeXchange+ app automatically after signing in. HHAeXchange+ users who do not have automatic updates enabled will need to manually update the HHAeXchange+ app through their mobile device app store.
The update is being released in phases, and some service providers may receive the update sooner than others. By December 3, 2025 all service providers will have access to the latest version of the HHAeXchange+ mobile app.
Phased Rollout:
General Availability (up to 5% user download allowed) – November 3
Early Adopters (up to 50% user download allowed) – November 10
Final Phase Begins (up to 100% user download allowed) – November 17
In-App Upgrade notifications – November 18 – December 3
In-App Force Update – December 4
How to Enable Automatic Updates:
Use the following instructions to enable automatic updates for Apple (iOS) and Android applications.
Apple (iOS):
Open the Settings app on the device.
Select App Store.
Select Automatic Downloads, and toggle App Updates to the on (indicated as a green color).
Android:
Open the Play Store app on the device and select the profile picture icon in the top-right.
Select Manage Apps & Device, then select Manage.
Locate and select the HHAeXchange+ App.
Select the ellipsis (three dots) and turn on Enable Auto Update.
First time HHAeXchange+ user? How to download:
iPhone & Android: Open the App Store (iPhone) or Google Play Store (Android), search for “HHAeXchange+”, then tap Get or Install to download the HHAeXchange+ app.
Tips & Tricks:
Check your account: Make sure you’re signed in with your Apple ID (iPhone) or Google Account (Android) before downloading apps.
Use the search bar: Type the exact app name (HHAeXchange+) to avoid downloading an incorrect app.
Update your device and store apps: Keeping your App Store/Play Store and system updated ensures smoother downloads and access to the latest features.
Helpful Reminders:
If a service provider does not have automatic updates enabled, they’ll need to manually update the app in their app store by December 3.
Service providers downloading the HHAeXchange+ app for the first time after November 3 will immediately be on the updated version.
Next steps: Providers should share this communication with their staff.
