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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

Obtenga más información AQUI

ADD-E Quality Performance Review

Date: May 29, 2025

Attention: Behavioral Health Providers

Call to action: Texas Children’s Health Plan (TCHP) would like to inform you that ADD-E Quality Performance Review letters will be sent to select providers in the coming weeks. These letters are part of our ongoing commitment to transparency and continuous quality improvement.

What is the ADD-E Measure?

The ADD-E (Follow-Up Care for Children Prescribed ADHD Medication) measure evaluates the percentage of children ages 6 –12 who, after being newly prescribed ADHD medication, complete a follow-up visit with a prescribing practitioner within 30 days – the Initiation Phase.

Why This Matters

These review letters offer insights into your performance on the ADD-E measure compared to other providers in the TCHP network. Our goal is to support you in delivering timely, high-quality care to your patients.

Recommended Best Practice

To help improve follow-up compliance, TCHP recommends the following approach:

  • Start with a 15-day prescription for newly diagnosed patients.
  • Schedule a telehealth follow-up visit within two weeks.
  • If the follow-up visit confirms the treatment is effective, issue a 30-day prescription moving forward.

This approach not only ensures that the child receives proper monitoring but also minimizes the risk of excess stimulant dispensing.

Introducing the New ADD-E Performance Reviews

To further support your efforts, TCHP is launching a new ADD-E Quality Performance Review. This scorecard will:

  • Analyze each provider’s compliance with the ADD-E Initiation Phase.
  • Rank providers into quartiles based on follow-up visit completion rates.
  • Offer personalized insights, peer comparisons, and targeted resources.

Our aim is to empower you with data-driven feedback that enhances adherence, improves treatment outcomes, and supports better patient care.

Resources Available to You

(PRL) for personalized assistance and improvement plans. If you’re not sure who your PRL is, visit

www.texaschildrenshealthplan.org/for-providers/meet-our-team.

Next Steps

We encourage you to:

  • Review your upcoming ADD-E Quality Performance Review letter.
  • Share this communication with your clinical and administrative staff.
  • Reach out to your PRL for support in developing improvement strategies.

Thank you for your continued dedication to providing exceptional care to our members, your patients.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org

For access to all provider alerts,log into: www.texaschildrenshealthplan.org/provideralerts.