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SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.

Learn more here

For other questions, please call Member Services at the number on the back of your member ID card.

A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).

Obtenga más información AQUI

Si tiene otras preguntas, llame a Servicios para Miembros al número que aparece en la parte posterior de su tarjeta de identificación del miembro.

ADD-E Quality Performance Review

Date: May 29, 2025

Attention: Behavioral Health Providers

Call to action: Texas Children’s Health Plan (TCHP) would like to inform you that ADD-E Quality Performance Review letters will be sent to select providers in the coming weeks. These letters are part of our ongoing commitment to transparency and continuous quality improvement.

What is the ADD-E Measure?

The ADD-E (Follow-Up Care for Children Prescribed ADHD Medication) measure evaluates the percentage of children ages 6 –12 who, after being newly prescribed ADHD medication, complete a follow-up visit with a prescribing practitioner within 30 days – the Initiation Phase.

Why This Matters

These review letters offer insights into your performance on the ADD-E measure compared to other providers in the TCHP network. Our goal is to support you in delivering timely, high-quality care to your patients.

Recommended Best Practice

To help improve follow-up compliance, TCHP recommends the following approach:

  • Start with a 15-day prescription for newly diagnosed patients.
  • Schedule a telehealth follow-up visit within two weeks.
  • If the follow-up visit confirms the treatment is effective, issue a 30-day prescription moving forward.

This approach not only ensures that the child receives proper monitoring but also minimizes the risk of excess stimulant dispensing.

Introducing the New ADD-E Performance Reviews

To further support your efforts, TCHP is launching a new ADD-E Quality Performance Review. This scorecard will:

  • Analyze each provider’s compliance with the ADD-E Initiation Phase.
  • Rank providers into quartiles based on follow-up visit completion rates.
  • Offer personalized insights, peer comparisons, and targeted resources.

Our aim is to empower you with data-driven feedback that enhances adherence, improves treatment outcomes, and supports better patient care.

Resources Available to You

(PRL) for personalized assistance and improvement plans. If you’re not sure who your PRL is, visit

www.texaschildrenshealthplan.org/for-providers/meet-our-team.

Next Steps

We encourage you to:

  • Review your upcoming ADD-E Quality Performance Review letter.
  • Share this communication with your clinical and administrative staff.
  • Reach out to your PRL for support in developing improvement strategies.

Thank you for your continued dedication to providing exceptional care to our members, your patients.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org

For access to all provider alerts,log into: www.texaschildrenshealthplan.org/provideralerts.