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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

Obtenga más información AQUI

Meet Our Team

Provider Relations Liaisons

Texas Children’s Health Plan maintains a strong commitment to meeting the needs of our providers. Our Provider Relations Liaisons are responsible for the overall management of the Texas Children’s Health Plan Provider Network. Some of their responsibilities include the following:

  • Educate providers on administrative policies and procedures
  • Communicate changes and updates that assist providers in the efficient administration of our plan
  • Advocate on behalf of our providers when working to problem solve and offer solutions for each practice’s individual needs
  • Initiate the onboarding process for new providers
  • Assess the needs of a particular service area
  • Manage changes to the demographic information of participating providers

Please click "View all Team Members" for the contact information for our Provider Relations Liaisons to assist with your inquiries.

JoAnn Berndt
JRBerndt@texaschildrens.org

Johnna Blount
JLBlount@texaschildrens.org

Joyce Bumbard
jfbumba1@texaschildrens.org

Joycelyn Harris
jeharri3@texaschildrens.org

Lina Hernandez 
laherna4@texaschildrens.org

Megan Henley
mshenle1@texaschildrens.org

Christy Johnson
cljohns3@texaschildrens.org

Monica Martinez
MGMartin@texaschildrens.org

Bertha Penrice
BPPenric@texaschildrens.org

Maria Perez
mxperez1@texaschildrens.org

Briana Stukas
bastukas@texaschildrens.org

Sheria Smith
Slsmith8@texaschildrens.org

Celeste Trejo
cutrejo@texaschildrens.org


Clinical Practice Consultants

TCHP Quality consultants are here to offer support to our providers. Ultimately, CPC and provider partnerships help providers achieve top-notch performance.

Our Clinical Practice Consultants are available to support providers with the following:

  • Nurse partners who assist providers with aligning processes with evidence-based research and clinical practice guidelines
  • Offer consultation focused on TCHP Quality Improvement Initiatives
  • Help providers learn how to navigate quality improvement initiatives
  • Support providers with identifying gaps in care and  surpassing benchmarks
  • Consult with providers on how to acquire incentives

Please click "View all Team Members" for the Clinical Practice Consultants contact information.

Audrey Voss, DNP, RN, PMH-BC, CPHQ, LSSYB

  • 11 years of professional nursing experience.
  • Expertise in behavioral health integration, psychiatric mental health nursing, and risk/quality management

Schedule a customized individual consultation session or group panel discussion.

Please contact us via email: ClinicalPerformance@TexasChildrens.org

We look forward to working with you!