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Infant Formula Recall Retirada del mercado de fórmula infantil

ALERT: ByHeart Recalls Whole Nutrition Infant Formula. Read more

AVISO IMPORTANTE: ByHeart retira del mercado su fórmula infantil Whole Nutrition. Aprender más

Transportation Update Actualización de transporte

Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.

Learn more here

For other questions, please call Member Services at the number on the back of your member ID card.

A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).

Obtenga más información AQUI

Si tiene otras preguntas, llame a Servicios para Miembros al número que aparece en la parte posterior de su tarjeta de identificación del miembro.

Meet Our Team

Provider Relations Liaisons

Texas Children’s Health Plan maintains a strong commitment to meeting the needs of our providers. Our Provider Relations Liaisons are responsible for the overall management of the Texas Children’s Health Plan Provider Network. Some of their responsibilities include the following:

  • Educate providers on administrative policies and procedures
  • Communicate changes and updates that assist providers in the efficient administration of our plan
  • Advocate on behalf of our providers when working to problem solve and offer solutions for each practice’s individual needs
  • Initiate the onboarding process for new providers
  • Assess the needs of a particular service area
  • Manage changes to the demographic information of participating providers

Please click "View all Team Members" for the contact information for our Provider Relations Liaisons to assist with your inquiries.

JoAnn Berndt
JRBerndt@texaschildrens.org

Johnna Blount
JLBlount@texaschildrens.org

Joyce Bumbard
jfbumba1@texaschildrens.org

Joycelyn Harris
jeharri3@texaschildrens.org

Lina Hernandez 
laherna4@texaschildrens.org

Megan Henley
mshenle1@texaschildrens.org

Christy Johnson
cljohns3@texaschildrens.org

Monica Martinez
MGMartin@texaschildrens.org

Bertha Penrice
BPPenric@texaschildrens.org

Maria Perez
mxperez1@texaschildrens.org

Briana Stukas
bastukas@texaschildrens.org

Sheria Smith
Slsmith8@texaschildrens.org

Celeste Trejo
cutrejo@texaschildrens.org


Clinical Practice Consultants

TCHP Quality consultants are here to offer support to our providers. Ultimately, CPC and provider partnerships help providers achieve top-notch performance.

Our Clinical Practice Consultants are available to support providers with the following:

  • Nurse partners who assist providers with aligning processes with evidence-based research and clinical practice guidelines
  • Offer consultation focused on TCHP Quality Improvement Initiatives
  • Help providers learn how to navigate quality improvement initiatives
  • Support providers with identifying gaps in care and  surpassing benchmarks
  • Consult with providers on how to acquire incentives

Please click "View all Team Members" for the Clinical Practice Consultants contact information.

Audrey Voss, DNP, RN, PMH-BC, CPHQ, LSSYB

  • 11 years of professional nursing experience.
  • Expertise in behavioral health integration, psychiatric mental health nursing, and risk/quality management

Schedule a customized individual consultation session or group panel discussion.

Please contact us via email: ClinicalPerformance@TexasChildrens.org

We look forward to working with you!