Labor Day Holiday Día del Trabajo

Texas Children's Health Plan will be closed on Monday, September 1st, in observance of Labor Day. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Tuesday, September 2nd. Wishing you a safe and happy Labor Day!

Texas Children's Health Plan estará cerrado el lunes 1 de septiembre por el Día del Trabajo. Durante nuestra ausencia, puedes comunicarse con nuestra línea telefónica de ayuda fuera del horario habitual al 1-800-686-3831. Reanudaremos nuestro horario regular el martes 2 de septiembre. ¡Te deseamos un feliz y seguro Día del Trabajo!

New Rewards Coming Soon! ¡Se vienen nuevas recompensas!

Our Healthy Rewards Program is getting an update in September! For a sneak peek of all the changes - including new rewards and ways to redeem them - please click here.

¡Nuestro Programa Healthy Rewards tendrá su actualización en septiembre! Para ver un adelanto de todos los cambios, incluyendo nuevas recompensas y formas de canjearlas, haz clic aquí.

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EVV Policy Handbook Revisions

Date: October 14, 2024

Attention: STAR Kids Providers/Consumer Directed Services employers, and FMSA Providers

Effective date: September 12, 2024

Background information: Texas Children’s Health Plan (TCHP) would like to inform providers that Texas Health and Human Services Commission posted the revised Electronic Visit Verification (EVV) Policy Handbook. The Handbook includes new and revised policies and is effective September 12, 2024. HHSC provided advance notice, so the entities below may prepare for the implementation of the new policies.

  • Program providers
  • Financial management services agencies (FMSAs)
  • Consumer Directed Services (CDS) Employers

These revisions are outlined in HHSC's EVV Policy Handbook Revision Log located on HHSC’s EVV Webpage.

Next step for providers: Providers are encouraged to share this communication with staff.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org

For access to all provider alerts, log into: https://www.texaschildrenshealthplan.org/provideralerts