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Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

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SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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Introducing a NEW Converged Provider Enablement Training Guide

Date: June 1, 2026

Attention: Primary Care Providers

Call to action: Texas Children’s Health Plan (TCHP) is excited to share a NEW Provider Enablement Training Guide. This comprehensive 15-page guide is designed to set providers up for success, featuring easy-to-follow, step-by-step instructions paired with helpful visuals.

Click here to access the Converged Provider Enablement Training Guide
For future reference, it is accessible from the Provider Resources menu on the Providers Page, https://www.texaschildrenshealthplan.org/providers.

Here are just a few highlights:

  • Accessing Inovalon Provider Enablement
    • Your practice landing page and HEDIS data dashboard
    • View detailed tracking by quality measure
    • Access a program summary page with 90-day member gap reports to help prioritize patient outreach and appointment scheduling
    • Customizable Patient Detail Reports to meet your practice needs
    • Provider performance tab to see scorecards by group, clinic, or practitioner
    • Frequently asked questions and technical troubleshooting for quick support

This guide is a valuable resource to help streamline workflows, improve quality performance, and support your team every step of the way.

Next step for Providers: Providers are strongly encouraged to utilize this new training guide and share it with their staff to maximize its impact across your practice. This resource is designed to support you with navigating tools, improving workflows, and enhancing overall performance.

For additional support or questions, please reach out to our Clinical Practice Consultants or Provider Relations Account Leads and Liaisons. Their contact information can be found here:
https://www.texaschildrenshealthplan.org/for-providers/meet-our-team.

For access to all provider alerts www.texaschildrenshealthplan.org/provideralerts.