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Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

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SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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Conduent Incident Incidente de Conduent

Update on Vaccine Administration Procedure Codes

Date: April 14, 2025

Attention: All Providers

Call to action: Texas Children’s Health Plan (TCHP) would like to inform providers that a recent claims processing issue affecting certain vaccine administration codes has been identified and resolved.

Between January 1, 2025 to February 14, 2025, claims vaccine administration codes (90460, 90471, 90472, 90473, or 90474) were denied due to the vaccine procedure code being denied by DVC08, DCS110 and DCS209.

The claims will now be reprocessed, allowing the system to read the claim history and prevent further denials of the vaccine administration.

We appreciate your patience and understanding as we worked to resolve this matter. If you have any questions or require additional information on this, please reach out to your assigned Provider Relations Liaison (PRL). If you are not sure who your PRL is, visit our Meet Our Team page.

Next step for providers: Providers are encouraged to share this communication with their staff.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org

For access to all provider alerts: www.texaschildrenshealthplan.org/provideralerts.