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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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Novavax COVID-19 Vaccine Coverage Update

Date: July 29, 2022Attention: All ProvidersEffective date: July 13, 2022Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated with the COVID-19 event. TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event. Call to action: Texas Children’s Health Plan (TCHP) would like to inform providers that on July 13, 2022, the U.S. Food and Drug Administration (FDA) issued an emergency use authorization (EUA) for the Novavax COVID-19 vaccine for individuals 18 and older. How this impacts providers: The Health and Human Services Commission (HHSC) allows for pharmacy benefit coverage of the Novavax COVID-19 vaccine in compliance with the EUA issued by the FDA. The Novavax COVID-19 vaccine is given as a two-dose primary series three weeks apart. Effective July 13, 2022, HHSC will cover the Novavax COVID-19 Vaccine NDCs in the table below for Medicaid and CHIP as a payable pharmacy benefit.
Drug nameDosageNDC
Novavax COVID-19 Vaccine0.5 mL80631-0100-01
Novavax COVID-19 Vaccine0.5 mL80631-0100-10
Next steps for providers: Providers are encouraged to share this communication with their staff and TCHP members as an available pharmacy benefit for COVID-19 vaccination for members 18 years and older. Providers should educate themselves on the recommendations for Novavax COVID-19 vaccine as a primary series to support eligible TCHP member needs. Multiple resources are available on the CDC website including the linked CDC webinar and Novavax product information below: Webinar Thursday, July 28, 2022 - Recommendations for the Novavax COVID-19 Vaccine Primary Series in Adults Ages 18 Years and Older (cdc.gov) - Novavax COVID-19 Vaccine | CDCIf you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.org.For access to all provider alerts,log into: www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.