SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
Texas Children's® Link: Setting up Challenge Questions
Date: November 7, 2023
Attention: All Texas Children's® Link Portal Users
Call to action: Texas Children’s Hospital and Texas Children’s Health Plan have a responsibility to safeguard the privacy of all Texas Children’s Hospital patients and Texas Children’s Health Plan members and to protect the confidentiality of their health information. In order to help protect privacy and provide an easier way to reset passwords, we would like to invite all end users who use the Texas Children's® Link portal to set up challenge questions if they haven’t already
How this affects end users: Challenge questions will improve our providers’ experience by:
Simplify navigating the portal
Allow for the resetting of your password in real time
Next steps for end users: We strongly encourage you to setup your challenge questions that will allow you to confirm your identity to reset your password. The process to setup your challenge questions just takes a few minutes.
To set up challenge questions:
Log in to your account
Click “Menu” on the upper right corner of the red header
Click “Settings” on the far right
Click “Challenge Questions”
a. Enter your password and click “Accept” b. Click the “Magnifier” to search for preferred questions c. Type the answer for each question selected
5. Click "Accept"
Note:
All data viewed, printed, or entered into Texas Children's® Link is confidential information and may only be accessed to the minimum amount necessary for treatment related needs. It is not permissible to access patient or member records for personal, public, or commercial use. Nor is it permissible to share individual log in credentials. Please fully read and agree to the Texas Children's® Link terms and conditions upon your initial log in.
It is not permissible to utilize Texas Children's® Link to access your own records or the records of family members.
It is not permissible to access member records for personal, public, commercial, or research use.
It is not permissible to share individual log in credentials.
