Texas Children's® Link: Setting up Challenge Questions

Date: November 7, 2023

Attention: All Texas Children's® Link Portal Users

Call to action: Texas Children’s Hospital and Texas Children’s Health Plan have a responsibility to safeguard the privacy of all Texas Children’s Hospital patients and Texas Children’s Health Plan members and to protect the confidentiality of their health information. In order to help protect privacy and provide an easier way to reset passwords, we would like to invite all end users who use the Texas Children's® Link portal to set up challenge questions if they haven’t already

How this affects end users: Challenge questions will improve our providers’ experience by:

• Simplify navigating the portal
• Allow for the resetting of your password in real time

Next steps for end users: We strongly encourage you to setup your challenge questions that will allow you to confirm your identity to reset your password. The process to setup your challenge questions just takes a few minutes.

To set up challenge questions:

1. Log in to your account
2. Click “Menu” on the upper right corner of the red header
3. Click “Settings” on the far right
4. Click “Challenge Questions”

a. Enter your password and click “Accept”
b. Click the “Magnifier” to search for preferred questions
c. Type the answer for each question selected

5. Click "Accept"

Note:

All data viewed, printed, or entered into Texas Children's® Link is confidential information and may only be accessed to the minimum amount necessary for treatment related needs. It is not permissible to access patient or member records for personal, public, or commercial use. Nor is it permissible to share individual log in credentials. Please fully read and agree to the Texas Children's® Link terms and conditions upon your initial log in.  

• It is not permissible to utilize Texas Children's® Link to access your own records or the records of family members.  
• It is not permissible to access member records for personal, public, commercial, or research use.   
• It is not permissible to share individual log in credentials. 

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.