Transportation Update Actualización de transporte

Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.

Learn more here

For other questions, please call Member Services at the number on the back of your member ID card.

A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).

Obtenga más información AQUI

Si tiene otras preguntas, llame a Servicios para Miembros al número que aparece en la parte posterior de su tarjeta de identificación del miembro.

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Individual Service Plans (ISPs) are now available from the Provider Portal!

Date: January 8, 2024

Attention: Financial Management Service Agencies (FMSA) Providers

Call to action: Texas Children’s Health Plan (TCHP) is pleased to announce that our STAR Kids member’s Individual Service Plans (ISPs) are now available from the provider portal. Revisions to ISPs related to the provider rate changes were completed on December 30, 2023 and FMSAs can use this link below to access them.

Steps for accessing the ISPs are as follows:

  1. Tapestry Link user logs into Texas Children’s® Link.  Accessible here https://epiccarelink.texaschildrens.org/EpicCareLink/common/epic_login.asp

    For more information about TCHP’s provider portal, Texas Children’s® Link visit https://www.texaschildrenshealthplan.org/providers/link-provider-portal














  2. Select a patient. Either from Search My Patients or Search All Patients.
















  3. Click on Chart Review Media tab.














  4. Click on the hyperlink under the Scan Date/Time column to open the SAI, ISP, or SK-SAI MDCP Form 2605.










  5. Click on the hyperlink to open the document.















Next step for Providers: Providers should begin accessing the ISPs from Texas Children’s® Link. For questions regarding member service planning documentation, contact TCHP’s Service Coordination Department at 832-828-1006 or 1-877-213-5508.   

If you have any additional questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.