Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Texas Children’s Health Plan is partnered with SafeRide Health (SRH) to provide our members with transportation services at no cost to a doctor’s appointment, a dental visit and/or the pharmacy. In addition, members, or their friends and family, can be reimbursed for mileage when driving to a Medicaid-covered appointment.
Important to note:
You need to be approved by SRH and Texas Health and Human Services Commission (HHSC) before you can get reimbursed for driving to a doctor’s appointment, dental visit and/or the pharmacy. This process will take approximately three weeks.
To be reimbursed, you must submit all required documents to ensure timely approval and payment.
Follow these steps to be reimbursed:
Submit Driver and Vehicle Information to SRH
Each driver (either the member themselves or a friend or family member) must submit an Individual Transportation Participant (ITP) Registration Form in order to be eligible. You may also call SRH at 888-583-0110 and ask to have this form mailed to you. Missing documents or incorrect information can delay your approval.
Fill out the ITP Registration Form and attach the following documents*:
Copy of current and valid driver’s license.
Copy of current and valid auto insurance card.
Copy of vehicle registration.
Then, submit the completed form to SRH by email, fax, or mail:
*ITPs must maintain a valid driver’s license, auto insurance, and registration at all times to remain eligible for the program.
Get Approved by SRH and HHSC
Once you have submitted your driver documents to SRH:
SRH will review the information within 10 business days. (If you do not hear from them after that time, call them at 888-583-0110.)
If SRH approves your information, they will then send it on to HHSC for review. HHSC will then review your information and give final approval with approximately one week.
If SRH does not approve your information, they will not notify you. Check the status of your application on the SRH Mobile Link app or call them at 888-583-0110.
Provider Signature during Visit
On the day or your doctor’s appointment, dental visit, or trip to the pharmacy, you must have the provider sign the Mileage Reimbursement Form.
Trips without a signature will not be reimbursed. Each trip will need to be confirmed with the medical provider before the driver is paid.
Submit the Mileage Reimbursement Form.
You must submit the Mileage Reimbursement Form to SRH within 30 days of your trip. If you have parking or toll receipts from your trip, you should also include these with the form. You can submit the form by:
PLEASE NOTE: SRH will not notify you if your Mileage Reimbursement Form has been approved or denied. You will need to check the status of this form on the SRH app or by calling SRH at 888-583-0110.
Payments are issued only after approval and are processed within 10-14 business days depending on method of payment:
Direct deposit.
Check (issued via mail).
Debit card.
Drivers will be paid $0.70 per mile, round trip. Drivers will only get one payment per trip, even if they drive multiple people on the same trip.
Incorrect bank information, expired forms, or handwritten corrections on a form will delay your payment.
Common mistakes to avoid:
Scheduling an appointment before you have been approved by both SRH and HHSC to be a driver.
Using outdated or expired documents (driver’s license, vehicle registration, etc.) in your ITP Registration Form.
Leaving required fields blank on forms.
Making corrections or strikeouts on forms. (Including the use of correction fluid.)
Using nicknames that do not match your driver’s license and/or bank account information.
Forgetting to submit proof of driver and vehicle information with the ITP Registration Form.
Call SRH at 888-583-0110 Monday through Saturday, 6:00 a.m.- 8:00 p.m. Or, call Member Services at the phone number found on the back of your Member ID Card.
