Texas Children's Health Plan will be closed on Friday, July 4th, in observance of Independence Day. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Monday, July 7th. Wishing you a safe and happy Independence Day!
El Plan de Salud Infantil de Texas estará cerrado el viernes 4 de julio por el Día de la Independencia. Durante nuestra ausencia, puede comunicarse con nuestra línea de ayuda disponible las 24 horas, los 7 días de la semana, al 1-800-686-3831. Reanudaremos nuestro horario habitual el lunes 7 de julio. ¡Le deseamos un feliz y seguro 4 de julio!
Cold and flu seasonTemporada de influenza y resfriados
ALERT:Stay healthy this cold and flu season!Learn more
ALERTA: ¡Mantente sano durante esta temporada de influenza y resfriados!Más información
Proof of Delivery for Durable Medical Equipment (DME), Supplies, and Nutritional Products
Date: January 8, 2025
Attention: Providers
Call to action: Texas Children’s Health Plan (TCHP) would like to make providers aware that the Durable Medical Equipment (DME), Supplies, and Nutritional Products proof of delivery information has been updated in the Texas Medicaid Prover Procedure Manual (TMPPM). It states, in part, “…proof of delivery must be printed from the carrier’s website as confirmation that the supplies were shipped and delivered.” Health and Human Services Commission (HHSC) recognizes that few if any DME providers print out records and instead rely on digital tracking methods. Therefore, HHSC requires TCHP and other MCOs to account for DME providers using third-party distributor electronic tracking. Delivery confirmation from the third-party distributor and corresponding tracking number from the third-party distributor’s carrier should be considered as proof of delivery.
How this impacts providers: This information updated in the TMPPM, can be found here Durable Medical Equipment, Medical Supplies, and Nutritional Products Handbook Section 2.2.4.
Next step for Providers: Providers should follow the guidance regarding the proof of delivery for DME supplies and nutritional products found in the TMPPM and share this information with their staff.
