Date: September 21, 2026
Attention: All Providers
Texas Children's Health Plan would like to remind providers about the Child Psychiatry Access Network (CPAN), a statewide, no-cost resource that supports clinicians caring for children and adolescents with behavioral health needs.
CPAN provides real-time access to a multidisciplinary network of behavioral health experts, including child psychiatrists, who can offer peer-to-peer consultation, treatment guidance, behavioral health resources, personalized referral support, and educational opportunities.
Getting started is simple: Call or text 888-901-2726 to enroll in approximately five minutes and access expert support for your patients. CPAN also offers a secure PCP Portal, available 24/7, that allows providers to submit consultation requests, access assessments and resources, share documents, and track consultation-related information in one centralized location.
Behavioral health concerns can significantly impact a child's development, school performance, family relationships, and overall well-being. CPAN helps clinicians improve access to behavioral health support while continuing to care for patients within their existing practice.
Why Use CPAN?
Behavioral health conditions are common among children and adolescents, yet access to specialized mental health care can be challenging. CPAN can help providers:
- Obtain real-time consultation and clinical guidance from behavioral health specialists and child psychiatrists
- Support screening, assessment, diagnosis, treatment, and medication decisions
- Connect patients and families with personalized behavioral health referrals and resources
- Access expert support for complex pediatric behavioral health concerns
- Participate in free behavioral health CME and educational opportunities
Additional benefits include:
- No cost to clinicians or families
- Referral recommendations tailored to patient location, insurance, and provider availability
- Potential reimbursement for consultation time, when applicable
- Designed to fit within existing clinical workflows, including access to a secure PCP Portal for consultation requests, document sharing, and consultation tracking
How Does CPAN Work?
Getting started is simple
- Enroll in approximately five minutes by calling or texting 888-901-2726
- Connect with a behavioral health specialist within minutes
- Receive a callback from a child psychiatrist within approximately 30 minutes, or at a time convenient for your schedule
- Receive vetted, local, and individualized referral recommendations within one business day
- Submit consultation requests through the secure PCP Portal at any time
- Upload, review, and track consultation-related information in one location
- Authorize nurses and medical assistants to submit consultation requests on behalf of clinicians
- Access live consultation support Monday through Friday, 8 a.m. to 5 p.m.
- Use the service as often as needed
No call is too small.
Learn More
CPAN offers a variety of clinician resources, including information related to ADHD, anxiety, depression, suicide prevention and safety planning, trauma, grief, and healing, along with educational opportunities and practice support tools.
To learn more about CPAN and how the program supports pediatric health clinicians, watch the CPAN Child Psychiatry Access Network – Support for Pediatric Health Clinicians (Full Overview) video.
Additional information, resources, and provider tools are available on the CPAN website.
New: Secure PCP Portal
Providers can access the secure PCP Portal to:
- Submit consultation requests
- Share documents securely
- Access recommended assessments and resources
- Track consultation-related information
- Authorize nurses and medical assistants to submit requests on behalf of clinicians
The PCP Portal is available 24/7. Live CPAN consultation support remains available Monday through Friday, 8 a.m. to 5 p.m.
Access CPAN resources:
Child Psychiatry Access Network (CPAN)
To speak with the CPAN team, call or text 888-901-2726.
Next Steps for Providers
Please share this resource with clinicians and staff involved in the care of children and adolescents.
If you have any questions, please email Provider Relations at providerrelations@texaschildrens.org.
For access to all provider alerts: www.texaschildrenshealthplan.org/provideralerts.
