SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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Introducing Zelis as new Payment Vendor

Date: June 20, 2025

Texas Children’s Health Plan (TCHP) is excited to announce that we are in the process of onboarding a new payment vendor, Zelis. In the coming weeks TCHP will provide further details on the go-live date for the transition.

This change will affect all providers regardless of your payment history with TCHP. It includes both paper and electronic funds transfer payments. Please note, providers can continue receiving their TCHP payments from Zelis in the existing payment format that they prefer. With the new vendor, TCHP will be able to increase claims payments from weekly to bi-weekly.

Next step for Providers: More information on how to prepare and register with Zelis will be available in advance of the start date. Please check here for updates, https://www.texaschildrenshealthplan.org/providers/provider-news/provider-alerts.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org. 

For access to all provider alerts: www.texaschildrenshealthplan.org/provideralerts.