SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Reminder: Documentation Requirements for DME and Medical Supply Claims
Date: May 28, 2026
Attention: Durable Medical Equipment (DME) Providers
Texas Children’s Health Plan (TCHP) would like to remind Durable Medical Equipment (DME) providers of the importance of complying with Texas Medicaid Provider Procedures Manual (TMPPM) guidelines. Specifically, TCHP is reinforcing documentation requirements for DME and medical supply claims that do not have an established HCPCS fee schedule.
Policy Reminder
For manually priced items, providers must submit documentation of one of the following:
Manufacturer’s Suggested Retail Price (MSRP) or Average Wholesale Price (AWP), as applicable, OR
Provider’s documented invoice cost
Important:
Only one form of documentation is required for consideration of payment
Handwritten or altered invoices (e.g., crossed-out or changed values) will NOT be accepted as valid documentation.
Submission Requirements
To avoid claim denials or further action:
Submit valid MSRP or AWP documentation OR invoice cost documentation
Ensure all documentation is complete and unmodified
Bill according to TMPPM guidelines for unlisted or manually priced codes
Monitoring
Claims will continue to be monitored for compliance. Providers who demonstrate ongoing non-compliance, including repeated submission of incomplete documentation or billing inaccuracies, may be referred for further review.
Next Steps
We encourage providers to review billing practices and ensure alignment with these requirements. Reach out to your assigned Account Lead or Provider Relations Liaison
