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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

Obtenga más información AQUI

Reminder: Requirements for Provider Enrollment Revalidation

Date: September 3, 2025

Attention: All Providers

Subject: Reminder: Requirements for Provider Enrollment Revalidation

Call to action: Texas Children’s Health Plan (TCHP) would like to remind providers that they must complete their revalidation enrollment before their current enrollment period ends. Provider revalidation requests must be in “closed-enrolled” status to be considered complete.

Providers can revalidate their enrollment in PEMS up to 180 calendar days before their revalidation due date. For more information, visit the How to Apply for Enrollment page on tmhp.com, click on Determine Your Application Type, and scroll to the Revalidation heading. In regards to enrollment revalidation timelines, providers can also refer to TMHP’s provider notification: Providers to Receive Second Revalidation Due Date Extension.

Important: The Texas Medicaid & Healthcare Partnership (TMHP) will disenroll providers from all Texas state health care programs if they fail to complete the revalidation process by their deadline. TMHP will also deny all claims and prior authorization requests.

Note: Providers that are revalidating should continue to submit claims to ensure that they meet timely filing requirements.

Documentation

Revalidating providers may need to provide fingerprints, submit additional documentation, or complete other screening requirements. To avoid delays, have the following information ready:

  • First and last name
  • Organization name
  • Social Security number
  • Date of birth
  • Employer Identification Number (EIN) and legal name
  • Licenses or certifications, if applicable
  • Documentation related to disclosures, if needed
  • Additional documentation required for program participation
  • Identification for the provider and any person who meets the definition of owner, creditor, principal, subcontractor, or managing employee

Note: For more information about “identification for the provider and any person who meets the definition of owner, creditor, principal, subcontractor, or managing employee,” providers may refer to these resource documents:

Application Fee

Some revalidating providers must pay an application fee. Refer to the document titled State of Texas Provider Types Required to Pay an Application Fee for details about which institutional providers need to pay the application fee.

Providers can refer to the Texas Medicaid Provider Procedures Manual (TMPPM), “Section 1, Provider Enrollment and Responsibilities” for information about enrollment requirements.

Next steps: Providers should share this communication with their staff. 

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts,log into: www.texaschildrenshealthplan.org/provideralerts.