SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Go Live Month Announced for Launch of Zelis, New Payment Vendor
Date: November 25, 2025
ATTENTION PROVIDERS: Texas Children’s Health Plan (TCHP) is excited to announce that Zelis will premiere as our new payment vendor in April of 2026.
What does this mean for providers? You will begin receiving direct communication from Provider Relations on what action you need to take, if any. For instance, providers that are currently enrolled with Zelis ACH+ will not have an onboarding procedure. For all others, we are working alongside Zelis to prepare materials so that the conversion process is a smooth one. The onboarding information will include detailed steps that you will need to take in order to continue receiving timely payments. TCHP and Zelis will have assistance available in case you need help with your onboarding procedure.
Providers can continue receiving their TCHP payments in the existing format, but TCHP encourages providers to elect electronic payment to ensure payments are received as timely as possible. With the new vendor, TCHP will be able to increase claims payments from weekly to twice a week.
