Infant Formula Recall Retirada del mercado de fórmula infantil

ALERT: ByHeart Recalls Whole Nutrition Infant Formula. Read more

AVISO IMPORTANTE: ByHeart retira del mercado su fórmula infantil Whole Nutrition. Aprender más

Transportation Update Actualización de transporte

Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.

Learn more here

For other questions, please call Member Services at the number on the back of your member ID card.

A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).

Obtenga más información AQUI

Si tiene otras preguntas, llame a Servicios para Miembros al número que aparece en la parte posterior de su tarjeta de identificación del miembro.

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Update on Zelis as New Payment Vendor

Date: September 11, 2025

Texas Children’s Health Plan (TCHP) would like to give our provider network an update on the transition to our new payment vendor, Zelis. We are working hard to successfully onboard Zelis so that the conversion process for providers is a smooth one. TCHP anticipates having the onboarding information available to providers in the coming months. This will include detailed steps that you will need to take in order to begin receiving timely payments.

Previously published communication on this topic is available by clicking here.

As a reminder, this change will affect all providers regardless of your payment history with TCHP and includes both paper and electronic funds transfer payments. Please note, providers can continue receiving their TCHP payments in the existing format, but TCHP encourages providers to elect electronic payment to ensure payments are received as timely as possible. With the new vendor, TCHP will be able to increase claims payments from weekly to bi-weekly.

Next step for Providers: More information on how to prepare and register with Zelis will be available in advance of the start date. Please check here for updates; https://www.texaschildrenshealthplan.org/providers/provider-news/provider-alerts.

If you have any questions, please email Provider Relations at providerrelations@texaschildrens.org. 

For access to all provider alertswww.texaschildrenshealthplan.org/provideralerts.