Infant Formula Recall Retirada del mercado de fórmula infantil

ALERT: ByHeart Recalls Whole Nutrition Infant Formula. Read more

AVISO IMPORTANTE: ByHeart retira del mercado su fórmula infantil Whole Nutrition. Aprender más

Transportation Update Actualización de transporte

Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.

Learn more here

For other questions, please call Member Services at the number on the back of your member ID card.

A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).

Obtenga más información AQUI

Si tiene otras preguntas, llame a Servicios para Miembros al número que aparece en la parte posterior de su tarjeta de identificación del miembro.

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Go Live Month Announced for Launch of Zelis, New Payment Vendor

Date: November 25, 2025

ATTENTION PROVIDERS: Texas Children’s Health Plan (TCHP) is excited to announce that Zelis will premiere as our new payment vendor in April of 2026.

What does this mean for providers? You will begin receiving direct communication from Provider Relations on what action you need to take, if any. For instance, providers that are currently enrolled with Zelis ACH+ will not have an onboarding procedure. For all others, we are working alongside Zelis to prepare materials so that the conversion process is a smooth one. The onboarding information will include detailed steps that you will need to take in order to continue receiving timely payments. TCHP and Zelis will have assistance available in case you need help with your onboarding procedure.

Previously published communication on this topic is available by clicking here. 

Providers can continue receiving their TCHP payments in the existing format, but TCHP encourages providers to elect electronic payment to ensure payments are received as timely as possible. With the new vendor, TCHP will be able to increase claims payments from weekly to bi-weekly.

Next step for Providers: More information on how to prepare and register with Zelis will be available in advance of the start date. Please check here for updates https://www.texaschildrenshealthplan.org/providers/provider-news/provider-alerts.

If you have any questions, please email Provider Relations at providerrelations@texaschildrens.org. 

For access to all provider alerts www.texaschildrenshealthplan.org/provideralerts.