SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Reporting abuse, neglect or exploitation provider responsibilities
Date: May 19, 2026
Attention: Providers
Call to action: Texas Children’s Health Plan (TCHP) would like to remind providers of their responsibility of reporting any allegation or suspicion of Abuse, Neglect or Exploitation (ANE) to the appropriate entity.
Providers responsibility to Texas Children’s Health Plan
Providers must provide Texas Children’s Health Plan with a copy of the ANE report findings within one (1) business day of receipt of the findings from the Department of Family and Protective Services (DFPS).
Providers are required to train staff and inform members on how to report ANE in accordance with Texas Human Resources Code, section 48 and Texas Family Code, section 261.
Provider Training Providers should complete training offered by Texas Health and Human Services available at https://learningportal.hhs.texas.gov/. Once login is complete look for ANE Competency Training and Exam.
Where to report?
Report to Local Law Enforcement
If you are unable to identify one of the following state agency jurisdictions but an instance of ANE appears to have occurred,
Report to a local law enforcement agency and DFPS especially if the matter needs immediate attention.
Report to Texas Health and Human Services Commission (HHSC) if the victim is an adult or child who resides in or receives services from:
Nursing facilities
Assisted living facilities
Home and Community Support Services Agencies (HCSSAs)- Providers are required to report allegations of ANE to both DFPS and Texas HHSC
Adult day care centers or Licensed adult foster care providers.
Contact Texas HHSC at 1-800-458-9858.
Report to the Department of Family and Protective Services (DFPS) if the victim is one of the following:
An adult who is elderly or has a disability, receiving services from: – Home and Community Support Services Agencies (HCSSAs) – also required to report any HCSSA allegation to Texas HHSC; – Unlicensed adult foster care provider with three or fewer beds.
An adult with a disability or child residing in or receiving services from one of the following providers or their contractors: – Local Intellectual and Developmental Disability Authority (LIDDA), Local mental health authority (LMHAs), Community center, or Mental health facility operated by the Department of State Health Services; – A person who contracts with a Medicaid managed care organization to provide behavioral health services; – A managed care organization; – An officer, employee, agent, contractor, or subcontractor of a person or entity listed above; and – An adult with a disability receiving services through the Consumer Directed Services option. Contact DFPS at 1-800-252-5400 or, in nonemergency situations, online at https://www.txabusehotline.org/.
Failure to Report or False Reporting
It is a criminal offense if a person fails to report suspected ANE of a person to DFPS, Texas HHSC, or a law enforcement agency (See: Texas Human Resources Code, Section 48.052; Texas Health & Safety Code, Section 260A.012; and Texas Family Code, Section 261.109).
It is a criminal offense to knowingly or intentionally report false information to DFPS, Texas HHSC, or a law enforcement agency regarding ANE (See: Texas Human Resources Code, Sec. 48.052; Texas Health & Safety Code, Section 260A.013; and Texas Family Code, Section 261.107).
