Texas Children's Health Plan will be closed on Friday, July 4th, in observance of Independence Day. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Monday, July 7th. Wishing you a safe and happy Independence Day!
El Plan de Salud Infantil de Texas estará cerrado el viernes 4 de julio por el Día de la Independencia. Durante nuestra ausencia, puede comunicarse con nuestra línea de ayuda disponible las 24 horas, los 7 días de la semana, al 1-800-686-3831. Reanudaremos nuestro horario habitual el lunes 7 de julio. ¡Le deseamos un feliz y seguro 4 de julio!
Cold and flu seasonTemporada de influenza y resfriados
ALERT:Stay healthy this cold and flu season!Learn more
ALERTA: ¡Mantente sano durante esta temporada de influenza y resfriados!Más información
Updated Notice: Kate Farms Pediatric Standard 1.2 Vanilla Formula Recall Expanded
Date: September 2, 2022 Attention: All ProvidersProviders should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event. TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.Call to action: Texas Children’s Health Plan (TCHP) received an urgent notice of the voluntary recall of Kate Farms Pediatric Standard 1.2 Vanilla formula which has been expanded to include additional Kate Farms products and several lots of Pediasure Harvest. These products are manufactured by Lyons Magnus and primarily obtained through a pharmacy or Durable Medical Equipment (DME) provider for members and WIC clients with a medical request. Lyons is conducting this voluntary recall due to the potential for microbial contamination.
Click here to view the August 10, 2022 Expanded Lyons Recall: https://myproductinformation.com/product-information/
Resource: Kate Farms Notice.pdf
TCHP wants to ensure that our providers are aware of this important member safety matter and are prepared to assist our Members in obtaining appropriate replacement formulas.
Please inform Members DO NOT USE:
Next steps for providers: Please inform Members that they should check to see if their child’s formula is part of the recall.
Members can find instructions for determining if their formula is part of the recall on the Texas WIC website at https://texaswic.org/about-wic/special-wic-food-updates. The WIC office has sent text notifications to their clients who are prescribed this formula.
Members may use transportation services available as a value-added service or on a case-by-case basis to travel to WIC offices to make the necessary changes to their WIC documentation. For more information on this service, click here or go to https://www.texaschildrenshealthplan.org/transportation.
If you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.org.For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers