SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
Updated Notice: Kate Farms Pediatric Standard 1.2 Vanilla Formula Recall Expanded
Date: September 2, 2022 Attention: All ProvidersProviders should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event. TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.Call to action: Texas Children’s Health Plan (TCHP) received an urgent notice of the voluntary recall of Kate Farms Pediatric Standard 1.2 Vanilla formula which has been expanded to include additional Kate Farms products and several lots of Pediasure Harvest. These products are manufactured by Lyons Magnus and primarily obtained through a pharmacy or Durable Medical Equipment (DME) provider for members and WIC clients with a medical request. Lyons is conducting this voluntary recall due to the potential for microbial contamination.
Click here to view the August 10, 2022 Expanded Lyons Recall: https://myproductinformation.com/product-information/
Resource: Kate Farms Notice.pdf
TCHP wants to ensure that our providers are aware of this important member safety matter and are prepared to assist our Members in obtaining appropriate replacement formulas.
Please inform Members DO NOT USE:
Next steps for providers: Please inform Members that they should check to see if their child’s formula is part of the recall.
Members can find instructions for determining if their formula is part of the recall on the Texas WIC website at https://texaswic.org/about-wic/special-wic-food-updates. The WIC office has sent text notifications to their clients who are prescribed this formula.
Members may use transportation services available as a value-added service or on a case-by-case basis to travel to WIC offices to make the necessary changes to their WIC documentation. For more information on this service, click here or go to https://www.texaschildrenshealthplan.org/transportation.
If you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.org.For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers
