Texas Children’s Health Plan is your one-stop to secure transportation for you!
Who can get a ride?
About my ride
Frequently Asked Questions
Veyo is the transportation company to schedule your transportation needs.
Veyo will help set up rides for eligible members to attend covered health care appointments with their health care provider. As part of our Healthy Rewards Program, transportation may also be available to attend Texas Children’s Health Plan events and classes. To find out if you can get a ride, call Veyo at (888) 401-0170.
Local (346) 232-4130 or Toll Free Number (888) 401-0170.
Trip scheduling available Monday- Friday, 8am-5pm CT.
“Where’s My Ride” trip updates will available 5am-7pm, Monday- Saturday
Yes. The member must be Medicaid-eligible with Texas Children’s Health Plan to receive services.
A request for routine medical transportation must be received at least two (2) business days before the member’s health care appointment.
The driver should pick up the member with in one (1) hour of requesting the return trip.
Drivers wait for 10 minutes before leaving.
Yes, as part of our Healthy Rewards Program, transportation may be covered for members attending a Texas Children’s Health Plan event. Call Veyo at (346) 232-4130 or Toll Free at (888) 401-0170 to find out if it’s offered for the event that you would like to attend.
You may schedule your pickup if you know the time your appointment will end or call the “Where’s My Ride?” phone number at (346) 232-4130 or Toll Free at (888) 401-0170 to ask for someone to pick you up. We’ll send someone to pick you up in less than an hour.
ITP services reimburse a member or their family member, friend, or neighbor for the mileage incurred as a result of driving the member to a covered health care service.
Yes, members will be screened for COVID-19 when scheduling a ride. All members will need to wear a mask during their ride to and from their appointments.
Individual Transportation Participant (ITP) mileage reimbursement
Meals & Lodging
Yes. Texas Children’s Health Plan must provide the cost of meals and lodging for a member and his or her attendant during a long-distance trip. This includes meals and lodging while en route to and from and while receiving covered health care services, when overnight or extended stays, are medically necessary.
You may call the office of the Inspector General at 1-800-436-6184 to make a report. You may also visit their website to make a report. Lastly, you may call the State Auditor’s Office at 800-892-8348 or report the issue online.