Texas Children’s Health Plan is your one-stop to secure transportation for you! | Texas Children's Health Plan

Texas Children's Health Plan

Texas Children’s Health Plan is your one-stop to secure transportation for you!

Texas Children’s Health Plan has partnered with Veyo to provide STAR and STAR Kids members with transportation services at no cost to a doctor’s appointment, the pharmacy, and as part of our Healthy Rewards Program, transportation services are provided for qualifying classes or events sponsored by the health plan.
 
Your transportation needs may depend on your individual situation. Maybe you do not have a car that works or a valid driver’s license. You may have physical or emotional challenges or are unable to travel or wait for a ride alone. Call Texas Children’s Health Plan and let us arrange a ride for you.
 
Transportation
 

Who can get a ride?

Members that need to go to a medical appointment, the pharmacy or attend a Texas Children’s Health Plan-sponsored class or event and have no other way of getting there.
 

About my ride

Depending on your needs, rides might include wheelchair-lift-equipped vehicles, stretcher vans, mini vans or ambulatory vans. Vehicles can support Texas Children’s Health Plan members and eligible family members who need to ride along on a space-available basis. Make sure to tell Texas Children’s Health Plan what type of ride you need in advance.
 
Texas Children’s Health Plan wants your ride to be enjoyable and safe. Always be ready on time for the pickup and always call to cancel a scheduled ride if you do not need one anymore. Passengers are responsible for providing and installing law required child restraint systems. Remember, the driver can only give you a ride to an approved medical location and back home.
 

Frequently Asked Questions

Veyo is the transportation company to schedule your transportation needs.

Veyo will help set up rides for eligible members to attend covered health care appointments with their health care provider. As part of our Healthy Rewards Program, transportation may also be available to attend Texas Children’s Health Plan events and classes. To find out if you can get a ride, call Veyo at (888) 401-0170.  

Local (346) 232-4130 or Toll Free Number (888) 401-0170.

Veyo will determine the type of ride you need and work with you to coordinate it.
 
  • Mass Transits
  • Car, Vans, Taxi
  • Mileage reimbursement

Trip scheduling available Monday- Friday, 8am-5pm CT.

“Where’s My Ride” trip updates will available 5am-7pm, Monday- Saturday

Yes.  The member must be Medicaid-eligible with Texas Children’s Health Plan to receive services.

A request for routine medical transportation must be received at least two (2) business days before the member’s health care appointment.

The driver should pick up the member with in one (1) hour of requesting the return trip.

Drivers wait for 10 minutes before leaving.

Yes, as part of our Healthy Rewards Program, transportation may be covered for members attending a Texas Children’s Health Plan event. Call Veyo at (346) 232-4130 or Toll Free at (888) 401-0170 to find out if it’s offered for the event that you would like to attend.

You may schedule your pickup if you know the time your appointment will end or call the “Where’s My Ride?” phone number at (346) 232-4130 or Toll Free at (888) 401-0170 to ask for someone to pick you up. We’ll send someone to pick you up in less than an hour.

ITP services reimburse a member or their family member, friend, or neighbor for the mileage incurred as a result of driving the member to a covered health care service. 

Individual Transportation Participant (ITP) Guidelines
Individual Transportation Participant (ITP) Registration Form
Individual Transportation Participant (ITP) Trip Submission Form

Yes, children 15 to 17 years old can ride without a parent or guardian, as long as they provide a signed Parental Consent Form. Children 14 years old or younger must ride with a parent, guardian, or attendant at all times. If the attendant for a child 14 or under is not a parent or guardian, a Parental Accompaniment Form must be on file. Emancipated teens can ride without an adult.
 

Yes, members will be screened for COVID-19 when scheduling a ride. All members will need to wear a mask during their ride to and from their appointments.

Demand-responsive transportation services, including non-medical transportation (NMT) prearranged rides, shared rides, and public transportation services:
 
  • Mass Transit
  • Individual Transportation Participant (ITP) mileage reimbursement
  • Meals & Lodging
  • Advanced Funds
Commercial airline transportation services, including out-of-state travel

Yes. Texas Children’s Health Plan must provide the cost of meals and lodging for a member and his or her attendant during a long-distance trip.  This includes meals and lodging while en route to and from and while receiving covered health care services, when overnight or extended stays, are medically necessary.

If you disagree with a denial or other decision made by Veyo, you have the right to appeal. You can do this by calling or writing within 90 days of the date of your denial letter. You may call (346) 232-4130 or Toll Free at (888) 401-0170 or mail a letter stating that you disagree with our decision.
 
You may mail appeals to:
Texas Children’s Health Plan
6330 West Loop South, Suite 800
Bellaire, Texas 77401

You may call the office of the Inspector General at 1-800-436-6184 to make a report. You may also visit their website to make a report. Lastly, you may call the State Auditor’s Office at 800-892-8348 or report the issue online.