Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Texas Children’s Provider Portal Now Accessible to Out-of-Network Providers
Date: June 25, 2024
Attention: Out of Network Providers
Call to action: Texas Children’s Health Plan (TCHP) is excited to announce that out-of-network providers can now request access our provider portal, Texas Children’s® Link to review and download Electronic Remittance Advice (aka Explanation of Payments/Explanation of Billing). These users will ONLY be allowed to review ERA.
Click “Request New Account” button towards the bottom left hand side of the screen and complete the request form.
Utilize the Non-Clinical profile account and make sure to select Yes for the question “Are you requesting the ability to review remittance advice, member eligibility, or review and submit claims and prior authorizations for Texas Children’s Health Plan?”
If you are a third party biller, please enter the site information within the request form for the group you represent.
It will take approximately 5 business days for TCHP to review and approve your request. You will receive two secure emails when your account is ready with your username and your password.
Once you have access, instructions for signing into Texas Children’s® Link and reviewing Remittance Advice/Explanation of Payments are available here.
If you have questions or would like additional information, please contact the Texas Children’s Provider Relations team:
