Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
Texas Children’s Provider Portal Now Accessible to Out-of-Network Providers
Date: June 25, 2024
Attention: Out of Network Providers
Call to action: Texas Children’s Health Plan (TCHP) is excited to announce that out-of-network providers can now request access our provider portal, Texas Children’s® Link to review and download Electronic Remittance Advice (aka Explanation of Payments/Explanation of Billing). These users will ONLY be allowed to review ERA.
Click “Request New Account” button towards the bottom left hand side of the screen and complete the request form.
Utilize the Non-Clinical profile account and make sure to select Yes for the question “Are you requesting the ability to review remittance advice, member eligibility, or review and submit claims and prior authorizations for Texas Children’s Health Plan?”
If you are a third party biller, please enter the site information within the request form for the group you represent.
It will take approximately 5 business days for TCHP to review and approve your request. You will receive two secure emails when your account is ready with your username and your password.
Once you have access, instructions for signing into Texas Children’s® Link and reviewing Remittance Advice/Explanation of Payments are available here.
If you have questions or would like additional information, please contact the Texas Children’s Provider Relations team:
