Date: September 11, 2026
Attention: Primary Care Providers
Effective date: October 1, 2026
Texas Children's Health Plan (TCHP) would like to remind primary care providers of an upcoming change to Gap in Care report access.
Beginning in October 2026, primary care provider offices will access their individual Gap in Care reports through Inovalon's Converged Provider Enablement (CPE) platform, available through Texas Children's® Link provider portal.
Provider Action Needed
To ensure a smooth transition, TCHP strongly encourages provider offices to familiarize themselves with the Inovalon CPE platform prior to October 2026.
Through CPE, providers can:
- Access downloadable Gap in Care reports for assigned TCHP members.
- Identify opportunities to address care gaps and improve quality outcomes.
- Support practice operations through enhanced reporting capabilities.
Available Resources
For step-by-step instructions on accessing and using the platform, please review the following resources:
Training Video
Training Guide
Need Assistance?
TCHP is committed to supporting providers throughout this transition. If you have questions regarding onboarding or access to Inovalon Provider Enablement, please contact your assigned Provider Relations Liaison or Account Lead.
Provider Relations contact information is available on the TCHP website.
If you have any questions, please email Provider Relations at providerrelations@texaschildrens.org.
For access to all provider alerts www.texaschildrenshealthplan.org/provideralerts.
