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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

Obtenga más información AQUI

HEDIS Toolkits

Texas Children’s Health Plan is proud to offer Healthcare Effectiveness and Data Information Set (HEDIS) Toolkits that contain helpful information regarding the measure requirements, standards and codes to use that are acceptable for HEDIS reporting. These toolkits will serve as a reference form that can be used to code the type of appointments made and ensure that all of the HEDIS standards are met. By using these toolkits, providers can streamline their reporting processes, reduce administrative burden and continue to provide high quality care to our members.

We are excited about the benefits these tools will provide for you and the outcomes it will drive for our members. We encourage you to explore the toolkits below and begin using them today to enhance your practice.

Behavioral Health

Disease Management

Prevention and Screening

Women/Maternal Health

HEDIS Data Reporting

HEDIS data reporting primarily uses Administrative Data, Hybrid Data, Survey Data, and now Electronic Clinical Data Systems (ECDS). ECDS is a growing trend in HEDIS reporting that allows for a more comprehensive view of patient care. This method uses direct data extraction from several sources such as, administrative claims, clinical registries, health information exchanges, immunization information systems, disease/case management systems and electronic health records. Measures that have transitioned to ECDS are indicated by an ‘E’ behind the measure acronym.

MethodData Source
AdministrativeEnrollment, Claims, Encounters
Hybrid (Administrative + Sample)Manual Medical Record Review
SurveyCAHPS, Medicare Health Outcomes Survey
ECDSEnrollment, Claims, Encounters, EHRs, Registries, Case Management

To learn more about ECDS reporting, click here.