Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
2023-24 RSV Season and Synagis Prior Authorization Begins Oct. 2 For Lower South Texas
Date: September 26, 2023
Attention: All Providers
Effective date: October 2, 2023
Call to action: Health and Human Services Commission (HHSC) will begin the 2023-24 Medicaid and CHIP-covered monthly prophylaxis for RSV on October. 2, 2023, for all counties in State Health Service Region 11. We will not open any other regions for Medicaid coverage of RSV prophylaxis at this time. Refer to the season schedule for each region's start and end dates. HHSC will continue working with the Texas Pediatric Society's task force to determine the RSV prophylaxis schedule for the other regions and will provide additional communication.
How this impacts providers: Prescribing providers must prescribe Synagis to infants meeting the criteria, unchanged from the 2022-2023 season, as described on the American Academy of Pediatrics website.
HHSC accepts fee-for-service (FFS) prior authorization requests by fax and as early as September 25. Prior authorization effective dates are based on the patient's county of residence at the start of the season. Prescribing providers must use the Texas Department of Insurance (TDI) Texas Standard Prior Authorization Form for Prescription Drug Benefits for Synagis prior authorization requests.
Prior Authorization Forms
Prescribing providers must use the Texas Department of Insurance (TDI) Texas Standard Prior Authorization Form for Prescription Drug Benefits for Synagis prior authorization requests.
HHSC created the Synagis Standard Prior Authorization Addendum (HHS Form 1321) to accompany the TDI form. MCOs can use the HHSC addendum but should revise it to reflect appropriate contact information or prior authorization reconsideration processes.
NDC Information
The Synagis NDCs on the Medicaid formulary include the following:
Synagis 100 MG/1 ml Vial (NDC 66658023101)
Synagis 50 MG/0.5 ml Vial (NDC 66658023001)
Next steps for providers: Please review this information carefully. Providers should continue to follow American Academy of Pediatrics guidelines when prescribing.