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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

Obtenga más información AQUI

CLIA Certification Reminder

Date: August 15, 2025

Attention: All Providers

Call to action: Texas Children Health Plan (TCHP) would like to remind providers that all providers of laboratory services must comply with the rules and regulations of the Clinical Laboratory Improvement Amendment (CLIA). To meet these requirements, providers:

  • Must submit their CLIA certifications.
  • May only bill for services that are covered under their current CLIA certification.

Medicaid will only reimburse providers for laboratory services if they:

  • Comply with CLIA.
  • Have CLIA certification for the procedure code being billed.

Note: Medicaid will not reimburse any claims for a procedure without appropriate CLIA certification.

Updating CLIA Certifications in PEMS

  • Providers must update their CLIA certifications during their provider enrollment revalidation in the Provider Enrollment and Management System (PEMS) by clicking the License/Certification/Accreditation tab.
  • For more information about updating CLIA certifications in PEMS, refer to www.tmhp.com/topics/provider-enrollment/pems/licenses.
  • Providers can verify their revalidation date and enrollment information in PEMS. A provider can complete their revalidation up to 180 calendar days before their revalidation due date. For more information, visit the How to Apply for Enrollment page on tmhp.com, click on Determine Your Application Type, and scroll to the Revalidation heading.

CLIA Certification Types

The following are the current CLIA certification types listed by the Centers for Medicare & Medicaid Services (CMS):

  • Certificate of Waiver – This certificate is issued to a laboratory to perform only waived tests.
  • Certificate for Provider – Performed Microscopy Procedures (PPMP) – This certificate is issued to a laboratory in which a physician, midlevel practitioner, or dentist performs no tests other than microscopy procedures. This certificate also permits the laboratory to perform waived tests.
  • Certificate of Registration – This certificate is issued to a laboratory that enables the entity to conduct moderate- or high-complexity laboratory testing or both until the entity is determined by survey to be in compliance with the CLIA regulations.
  • Certificate of Compliance – This certificate is issued to a laboratory after an inspection that finds the laboratory to be in compliance with all applicable CLIA requirements.
  • Certificate of Accreditation – This certificate is issued to a laboratory on the basis of the laboratory's accreditation by an accreditation organization approved by CMS.

Resources:

  • Approved In-Office Lab List (Provider Alert)

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org

For access to all provider alerts,log into: www.texaschildrenshealthplan.org/provideralerts.