Skip to main content
Memorial Day Holiday Horario de Días Festivos

Texas Children's Health Plan will be closed on Monday, May 26th, in observance of Memorial Day. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Tuesday, May 27th. Wishing you a safe and happy Memorial Day weekend!

Texas Children’s Health Plan estará cerrado el lunes 26 de mayo por el feriado. Durante nuestra ausencia, puede comunicarse con nuestra línea telefónica de ayuda 24/7 fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario habitual el martes 27 de mayo. ¡Le deseamos un fin de semana festivo seguro y feliz!

Cold and flu season Temporada de influenza y resfriados

ALERT: Stay healthy this cold and flu season! Learn more

ALERTA: ¡Mantente sano durante esta temporada de influenza y resfriados! Más información

Prior Authorization

Please contact Texas Children’s Health Plan if you have questions or need help with prior authorizations. 

Utilization Management Hours of Operation:

Monday through Friday 8 a.m. to 6 p.m. CST

Members:

CHIP 1-866-959-6555
STAR 1-866-959-2555
STAR Kids 1-800-659-5764

Texas Children’s Health Plan offers TDD.TTY services for deaf, hard of hearing or speech impaired members and providers. For TDD assistance, please call 1-800-735-2989 or 7-1-1.

Members can visit this Provider Prior Authorization webpage for complete information about Prior Authorizations.

Member Services Contact Information with Hours of Operation and Schedule

Feel free to contact our Member Services Department with any questions you may have. Texas Children’s Health Plan wants to keep your family happy and healthy. Our Member Services team is ready to take your call from 8 a.m. to 5 p.m., Monday through Friday. After hours, on weekends and holidays, our answering service is ready to help you and/or take your messages. A Member Service Representative will return your call the next business day.

We speak English or Spanish. We also have interpreters available by phone who speak 140 different languages.

Emergency Service and Behavioral Health services are available 24 hours a day, 7 days a week.

By Mail:

Texas Children’s Health Plan
PO Box 301011, WLS-8360
Houston, TX 77230-1011

Have us contact you:

One of our representatives will contact you within 2 hours or within one business day for calls received on nights, weekends and holidays.