SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Reminder of Valid Electronic Signature Criteria Kept in the Client Record
Date: June 22,2026
Attention: Providers
Texas Children’s Health Plan (TCHP) would like to share an important reminder from The Texas Medicaid & Healthcare Partnership (TMHP) regarding the signature and date requirements for prior authorization and other required forms that are kept in the client record. Other required forms may include the following.
The Texas Medicaid & Healthcare Partnership (TMHP) regarding the signature and date requirements for prior authorization and other required forms that are kept in the client record. Other required forms may include the following.
Plans of care
Physician orders
Evaluations
Letters of medical necessity
How this impact providers: The following are acceptable types of signatures:
Electronic or digital signatures that are created by software, which produces a digital system-generated date and time stamp or include the logo or seal of the digital software that is used
An electronic signature audit trail
For more information about electronic signatures, see subsection 5.5.2, “Prior Authorization Requests to TMHP by Fax, Telephone, or Mail”, in the Texas Medicaid Provider Procedures Manual: Vol. 1, “Section 5: Fee-For-Service Prior Authorizations.”
TMHP will not accept the following types of signatures:
A photocopy or ink stamp of a handwritten (wet) signature
Typed signatures
Stamped images of handwritten (wet) signatures
Next step for Providers: Providers should share this communication with their staff. Texas Medicaid managed care organizations (MCOs) like Texas Children’s Health Plan (TCHP) must provide all medically necessary, Medicaid-covered services to Medicaid members who are enrolled in their MCO/TCHP. Administrative procedures, such as prior authorization, precertification, referrals, claims and encounter data filing, may differ from traditional Medicaid (fee-for-service) and from MCO to MCO. Providers should reference a member’s specific MCO/TCHP for information on these items. For TCHP, this information can be found on the provider page available at https://www.texaschildrenshealthplan.org/providers.
