Infant Formula Recall Retirada del mercado de fórmula infantil

ALERT: ByHeart Recalls Whole Nutrition Infant Formula. Read more

AVISO IMPORTANTE: ByHeart retira del mercado su fórmula infantil Whole Nutrition. Aprender más

Transportation Update Actualización de transporte

Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.

Learn more here

For other questions, please call Member Services at the number on the back of your member ID card.

A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).

Obtenga más información AQUI

Si tiene otras preguntas, llame a Servicios para Miembros al número que aparece en la parte posterior de su tarjeta de identificación del miembro.

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Updated EVV Policy Handbook and Revision Log

Date: October 7, 2025

Attention: STAR Kids Providers/Consumer Directed Services employers, and FMSA Providers

Effective date: September 2, 2025

Call to action: Texas Children’s Health Plan (TCHP) would like to inform providers that Texas Health and Human Services Commission (HHSC) posted the revised Electronic Visit Verification (EVV) Policy Handbook. The Handbook includes new and revised policies and is effective September 2, 2025.

The handbook revision includes updated EVV standards and policy requirements for:

  • Program providers, including those approved as a Proprietary System Operator (PSO)
  • Financial Management Services Agencies, including those approved as a PSO
  • Consumer Directed Services employers
  • Payers, such as HHSC and managed care organizations

TCHP is in the process of updating our systems and supporting materials to reflect these edits.

Next steps for providers: To view the revisions, view EVV Policy Handbook Revision Log.

Providers are encouraged to share this communication with staff.

If you have any questions, please email Provider Relations at providerrelations@texaschildrens.org. 

For access to all provider alerts: www.texaschildrenshealthplan.org/provideralerts.