If you are Texas Children’s Health Plan Member, we have tips that can help you deal with the severe weather. Learn more
Si eres miembro de Texas Children’s Health Plan, tenemos consejos que pueden ayudarte a lidiar con el clima severo. Aprende Más
Electronic Visit Verification (EVV)
Electronic Visit Verification (EVV) is a digital care management platform that automatically tracks and validates home healthcare visits in real-time. EVV captures precise visit timing, service delivery, and caregiver presence to ensure accurate billing and quality care. This system modernizes healthcare operations by eliminating manual paperwork and providing instant compliance reporting for providers, families, and regulatory agencies.
Texas requires EVV for certain Medicaid-funded home and community-based services provided through the Health and Human Services Commission (HHSC) and managed care organizations.
EVV Vendor System HHAeXchange
- HHAeXchange Portal
- HHAX Provider Portal FAQs
- HHAX EVV Aggregation Transaction Manager Rule Holds and Resolutions
- HHAeXchange Training Resources
Texas Health and Human Service Commission (HHSC) Training Information
This section provides EVV training materials and training schedules.
- EVV Training
- EVV HHCS Service Bill Codes - April 1, 2024 v1.2
- EVV Policy Training for CDS Employers Now Available in Spanish
EVV Policies and Procedures
The EVV Policy Handbook includes EVV standards and documentation/policy requirements for:
- Program providers
- Proprietary System Operators
- Financial Management Services Agencies
- Consumer Directed Services employers
- Payers, such as HHSC and managed care organizations
EVV Compliance
- EVV Compliance Reviews
- 90-Day Notice of EVV Compliance for Cures Act Personal Care Services Providers
- CDS Employer EVV Usage Compliance Review Grace Period Extended
- 90-Day Notice of EVV Compliance for State-Required Personal Care Services Providers
EVV Visit Maintenance (VM) Unlock Request Information
- EVV Maintenance Unlock Request (VMUR) for Program Providers and FMSAs
- EVV Maintenance Unlock Request (VMUR) for CDS Employers
- EVV Visit Transaction Rejection Errors Guide Now Available
- EVV Visit Maintenance Unlock Request Policy
- EVV Allowable Phone Identification Policy
- EVV Billing Policy
- EVV Claims Matching Policy
- EVV Claims Submission Policy
The 21st Century Cures Act
- Cures Act EVV Expansion
- Updated EVV Service Bill Codes Table and Cures Act EVV Practice Period
- Cures Act EVV: Updated Timeline for Cures Act EVV Expansion
EVV Contact Info
- Website: www.texaschildrenshealthplan.org/for-providers
- Email: EVVGroup@texaschildrens.org
- HHSC EVV Website
EVV Links:
Texas Children Health Plan / Texas Health and Human Service Commission (HHSC) Training Information
- Updates to HHSC EVV Mailboxes and Website
- New EVV TAC Rules
- EVV Portal Updates to Standard Reports and TexMedConnect
- Announcement of EVV Vendors
EVV Policies and Procedures
EVV Compliance
- EVV Compliance Oversight Reviews Policy
- EVV Compliance Oversight Reviews Delayed for EVV Usage and Misuse of EVV Reason Codes
EVV Visit Maintenance (VM) Unlock Request Information
- EVV Last Visit Maintenance Date Policy
- EVV Vendor Selection for Cures Act EVV Expansion Temporary Policy
- EVV Claims Submission Requirements
- EVV Vendor Selection Policy
- EVV Vendor Transfer Policy
The 21st Century Cures Act